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Cancellation & Returns


Cancellation Policy

All of our products can be cancelled before shipment. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be cancelled.

Return Policy

We encourage you to go through a thorough check-up when you receive the package, and make sure whether the items are the ones you have ordered. 

 

For Defective, Damaged, Mis-shipped, Lost Items:
1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund.

2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

For Items with no flaws, we do not accept exchange or return.